Technical Support
MAS Support
Technical Support for Your Sage 100 ERP Software

When you run across an error message or have a procedural question, you need a resource that you can count on. DataWest has been that trusted partner for many happy Sage 100 ERP customers and we invite you to find this out for yourself! We have experienced, friendly support technicians who will help you find a resolution to your problem.

There are two ways to obtain support from DataWest: an economical support plan as explained below or through per incident call support. Give our account manager, Mike Rico, at 800.613.6350 or 831.786.1460 a call to discuss what plan is right for your company.

Bottom line, if you need a reliable resource for technical support or feel you are not receiving the attention or quality of support you deserve, then call us- DataWest prides itself on being focused on the needs and growth of our clients!

Support Plans

All of our new customers are required to have a prepaid support plan and a technical support contract on file.

Advantages of Support Plans:

  • Help budget support calls
  • Eliminate paying multiple invoices for support
  • Save money
  • Plans do not expire

Support charges are $40.00 per block (based on $160/hr). A Support Block is considered to be a 15-minute block of time, or fraction thereof. Per incident support may also be purchased at the rate of $160.00 / incident.

Support Plans
Plan Blocks Discount Regular Price Actual Cost Savings
Bronze Plan 10 blocks 0% $400.00 $400.00 $0.00
Silver Plan 25 blocks 5% $1000.00 $950.00 $50.00
Gold Plan 50 blocks 10% $2,000.00 $1,800.00 $200.00
Platinum Plan 100 blocks 15% $4,000.00 $3,400.00 $600.00

Per Incident Call
A one-time incident support call at $160.00 for the first hour, or any fraction thereof. If the call takes longer than an hour, you will be charged an additional $40.00 per 15-minute block of time.

Please click here to download our technical support contract.


Call Us for Support!

To sign up for support or if your company has already purchased a technical support plan from The Datawest Group, call (800) 613-6350 or (831) 786-1460 and tell the receptionist that you are calling for technical support. If a technician is not able to take your call immediately your call will be returned promptly (92% of all support calls are responded to within one hour).

Technical Support Hours
8:00am - 5:00pm Pacific Time, Monday through Friday.

*Holidays, weekends, and late night (outside of the hours of 8:00 AM - 5:00 PM Pacific Time) will incur additional surcharges.

 

Literature

DataWest Group, Inc | 125 Hangar Way, Suite 110 | Watsonville, CA 95076 ! Phone 800.613.6350